PRIVACY POLICY Website Privacy Policy Effective Date: September 2015  

The Lucy Rose Holdings Pty Ltd ATFThe Lucy Rose Clinic Unit Trust (ABN 84 953817959) (The Lucy Rose Clinic, us, we,or our) is committed to protecting the information about you that we collect, store and use when you provide it to us at our web and mobile sites: (Website). We manage your information in accordance with the requirements of the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth) which govern how organisations collect, hold, use and disclose personal information. The APPs also give individuals a right to know what information an organisation holds about him or her, and a right to correct it if it is wrong. This document describes how we manage any personal information we have collected about you from the Website. By accessing the Website you accept the terms and conditions of its use, and consent to the collection, use and disclosure of your personal information in accordance with this privacy policy and the terms and conditions of use of the Website.  

To access the Website terms and conditions of use click here (  


The Lucy Rose Clinic does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis.  

When you submit an enquiry on our website or make an appointment at one of our clinics you will be asked to complete an online form to submit information about you to us. Such information includes: your name, your contact details such as your telephone number, physical address and email address; your date of birth; and information that allows us to process your payment to us, such as credit card information.  


We collect, hold and use your personal information for a number of purposes, generally, we use the information that we collect to: assist us in providing goods and services to you; contact you or respond to your queries; Display, update and maintain the content of the Website; tailor your experience of the Website and our communications to you; and send information about product launches and promotions, regular email communications or newsletters outlining news, services or events.  


We may use the information that we collect from you: to advertise our services and the Website; for our internal administrative, marketing and planning requirements;  

To compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and for purposes that are expressly permitted under any agreement with you.  


We do not disclose contact information about you publicly or to other third parties by us unless it is authorised or required by law (or when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us in relation to the Website) or as otherwise outlined in this policy.  

From time to time, we will also disclose your personal information (on a confidential basis) to agents and others that we use in the ordinary operation of our business, such as account and billing, shipping and fulfillment, marketing and promotion, user experience research and surveys, website hosting and support and maintenance. We will only disclose your information to the extent required for the limited purpose of the third party providing services contracted to us so that we may service you.  

If The Lucy Rose Clinic is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information or other information may be part of the transferred assets.  

We may also disclose aggregated data (in a form that does not identify you individually) to our advisors for the purposes of conducting market and user experience analysis.  

While we store the majority of the personal information that we collect from you in Australia, we may from time to time store some of the information in a computer server located in another country. We will take such reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.  


We may publish customer testimonials on our website, in social media profiles, on our Youtube channel and within advertising creative material. These testimonials may contain personally identifiable information. We obtain your written consent at the time the testimonial is recorded. It is our usual policy to publish testimonials with the first and last name of the individual giving the testimonial. If you would like us to only publish your first name, please let us know when you give us the testimonial.